Communication Strategies

Leadership effectualness is the major goal of all leaders. Leadership is all about integrity, mission, vision and principles. It is the ultimate power to be in a position whereby you can motivate other people through your deeds and words. Ethical leadership is motivating other people ethically in ethical directions. Leadership is all about knowing your main values and having the impudence to live up to the common good service. By having an effective leadership plan one is in a good position to come up with divergent styles of leadership and theories to apply. This paper will seek to prepare my personal leadership plan as my major mission to become an effective leader of an organization. I will hence analyze all the necessities of my target job in relation to my skills and ability including my weaknesses and strengths. Therefore I will make a reflective plan on how I will take advantage of my opportunities and strengths and how I will correct my weaknesses in attaining a leadership position.
My goal, deficiencies, requirements and strategies

The main goal of my plan is to attain the managerial position of a pricing analyst that requires me to have ingenuity, strong skills of analysis in order to offer rational solutions to some of the conflicts since conflicts are inevitable. The position also needs a person who has excellent communication skills and strong mathematical ability. I also need to possess values that are resourceful, organizational skills as well as the aptitude to coordinate some activities in the organization. The position also requires one to have demonstrated skills and ability in order to work under pressure and help the employees meet the deadlines. It further needs having aptitude to adapt to some of the changes in the organization and multitask and one to have a keen and exemplary attention pertaining trivial details and skills to solve problems. This will require workers who are patient and who are not ready to give up easily.

Leadership theories that I will apply
I will apply situational leadership theory (Waller, Smith  Warnock. 1989, pp.2335-41).  This theory affirms that effectual leadership requires management and leadership. Leaders should use the right style for them to have an insight to their followers. They must delegate, direct, coach and support their followers (Peter  David, 1993, pp.303).  An effective leader should lead others in the right direction and be a good role model for them to emulate.

I will also employ the motivational theory (Richard, pp.234) Leaders should work to meet their followers needs and reward successful workers. The main job of a leader in the workplace is to make sure everything is in order and employees are working accordingly. For this to happen, the manager should be in a position to motivate their employees. Apart from the fact that there are benefits as well as moral values in treating your colleagues as you would like to be treated and according them the respect that they deserve, research also shows that well motivated and happy employees are more creative and productive too (David, 1987, pp. 32). I will work to ensure that my employees are motivated and they feel responsible and successful in their work. This is important since an employee ought to feel connected to the work they perform. There will be rewards as well as punishments which will help in making sure effective work is done and everybody is happy. According to the utilitarian theory it is important for leaders to behave morally and to make sure employees enjoy their job with pleasure and in absence of twinge (John, 1980, pp. 115-133).

The other theory that I will use is the relationships theories and mainly the transformational theory (Bernard  Ronald, 2006). Transformational leaders should inspire and motivate their workers by helping them to see the relevance of the job they are doing. I will focus on the performance of various departments and groups and make sure that everybody concerned fulfils their potential. Effectual leadership should be based on enthusing and inspiring the subordinates with a vision for them to become committed. Transformational leaders should offer rewards of compliance as well as moral rewards to the employees.  A transformational leader always gains respect from his or her subordinates if he employ the right strategies using the concept of influence, consideration, motivation and intellectual stimulation.

Leadership strengths
My strengths as far as leadership is concerned include the fact that I am a good communicator. I am able to execute tasks and come up with a brilliant idea using the right communication strategies. I am creative and this will help me to come up with brilliant ideas that will help my organization. I am also a good listener and I will incorporate the ideas of other people in order to be successful and have an effective relationship with them. I do not believe in being a dictator hence I believe in listening to people as they air their views.

I also accept my own mistakes without laying blames. If success is to be shared, failures also need to be shared too. I am social and quite approachable thus I cope well with people. I am influencing and this will help me influence others towards achieving the main goals of the organization. I am intelligent and able to argue rationally without creating controversy for the good of everybody. I respond positively to success and since am charismatic I will motivate my followers who have enabled success to be registered.

Leadership weakness
My major weakness is that am not patient. I always aim for success and I do not believe in waiting for long.  This usually poses a big problem since I end up giving up if nothing is done promptly. Patience is quite crucial in any successful leadership (Brent, 2005, pp. 173).

Gap between the leader now and the leader to be
Being patient and acquiring the leadership skills is a gap that will need my intervention urgently. I will learn more on leadership and employ some models as I interact with some of the influential leaders.

Implementation strategies
I will undertake a study in psychology on how to be patient. This would call for my dedication and a need to be motivated by my future ambitions. It will take a period of five months to slot in a patient behavior. I will learn more on leadership and models that ought to be cultivated in any successful organization. This will take roughly one year as I also learn how to handle crisis and to deal with my followers. I will also consult experts and successful leaders and learn more from them on their leadership styles. I will also need feedback from prominent organizations employees on what they think a good leader comprise of. I will hence incorporate these ideas in my organization and be the best I can be. I will use my strengths in order to influence others to follow my strategy. I will walk the talk and be a role model to my followers as we all enjoy success. I will be loyal to my organization, colleagues and my followers and practice total commitment.

Conclusion
An effective leader is usually a person who has a mission and a passion for causes that are vast than them. They are people with visions and dreams that are meant to better the community and the entire nation. Leadership is simply values. A leader should have values that are exceptional. They ought to be creative, intelligent, humble, confident, excellent communicators, good planners and have interpersonal skills. This leadership reflective plan will be my guide in achieving my objectives professionally.          

Singapore
Dear Tony On November 13th 2010 10,000 people are expected to converge in the Singapore Art Centre and participate in the unveiling of Hope  Glory. Touted as a conceptual circus Hope and Glory is one-of-a-kind multimedia arts project being presented for the first time in Singapore by the well known Honk Kong based artist Simon Birch. Heralding a new and innovative approach to installation art, the exhibition will be held between 13thNovember to 30th December2010. It hopes to challenge existing paradigms in art by exposing its audience to a new and exciting experience.

The exhibition combines and showcases the talents of a number of local artists from Hong Kong and Singapore. It is a collaborative fusion of the talents of Asian based musicians, designers, filmmakers and artists. Though some international artists have also participated and lend their unique talents to Hope and Glory it is predominantly being touted as an Asian Experience. Some prominent Asian artists that are associated with this project include artist Stanley Wong, photographer Wing Shya, filmmaker Eric Hu, designer Douglas Young, architect Paul Kember and actor Daniel Wu.

 The Exhibition successfully launched in Hong Kong in April this year, is the brainchild of the Birch Foundation .Established by Simon Birch , Valerie Doran and Professor Dr Robert Peckham this organization produces non-profit art events and exhibitions aimed at contributing to Asian cultural enrichment.  It also arranges cultural and art events, promotes independent artists, facilitates an exchange of internationally diverse art and educates young people in discovering their artistic talents.
Hope and Glory is the foundations first major project and a very ambitious one.  Conceived by Simon Birch  the event is an  installation art extravaganza featuring artists, musicians, architects, actors and designers from Hong Kong and abroad . Simon Birch is a very  well known English-born, Armenian artist in Hong Kong .An established painter  Simon received his formal training at the Royal Melbourne Institute of Technology and has experimented in design, music and sports. Over the course of the last couple of years Birch has ventured into film and installation work. His tryst with this venture culminated in two notable projects conducted on a large scale. Specifically these were the Azhanti High Lightning (2007) held at the Nanyang Academy of Fine Arts, Singapore and This Brutal House (April 2008) held at  10 Chancery Lane Art Projects and Annex, Chai Wan. These huge projects incorporated the use of multiple media including film, paintings, installation, sculpture, and performance all of which were structured in specifically configured spaces. As an artist Birch has always been interested in concepts portraying universal ideas of transition, the moments that transpire between an initiation and a conclusion, and the unobtainable now. He also harbours an interest in myth, history, circus and science fiction. In his artistic work he chooses to glorify and represent these themes by using multiple modes of media as his source of expression. In Hope and Glory Birch uses the theme of a circus and structures his entire exhibition of installation art around it. Prior to Hope and Glory Birchs exhibitions include Out of the Darkness at the Louis Vuitton Gallery in Hong Kong (2008). Hope  Glory represents a new directional shift in Birchs artistic endeavour as it expresses a new level of integration of the artists conceptual, material and aesthetic concerns.

 Hope and Glory aims to showcase a fresh, dynamic perspective which is quite unique in its concept and design. The diversity of the art work on display is aimed at eliciting the audience to express their own point of view and share their ideas with each other. Presented as an installation art extravaganza Hope and Glory provides respite from the daily monotony of everyday life and enthrals its audience with a sense of communal wonder .In fact after its initial success and publicity in Hong Kong Hope  Glory is a much anticipated event in Singapore. It hopes to give local artists a platform to express themselves and also provide Singapores cultural audience access to new experiences. The event will give its participants an avenue to showcase their artistic skills and an opportunity to interact with other young artists. The exhibition will introduce its audience to a whole new entertaining world of artistic endeavour.

Sponsorship of Hope and Glory is well suited for an Organization such as HSBC looking for an opportunity to bring clients together in an interesting way. Ranked the worlds largest banking group on the 2008 Forbes List, Hong Kong and Shanghai Banking Corporation is incorporated in England and Wales and headquartered in London. It is one of the oldest and most reputed banking organizations in the world and was named the worlds most valuable banking brand by The Banker magazine in 2008. HSBCs core business is banking though it has established a considerable presence in the field of insurance and securities as well. The bank provides a whole gamut of banking services including consumer and commercial banking, corporate banking, credit cards, asset management, private banking and investment banking among others.

Often portraying itself as the worlds local bank HSBC Holdings has an active presence in the UK, Europe, North and South America, AsiaPacific, Australia, the Middle East, and Africa.  The bank has over 10,000 offices in more than 80 countries throughout the world. With a branch network spread across hundreds of cities with HSBC one has access to their accounts anywhere in the world where life or works take them. HSC has a large network of branches and a thriving business banking operation in the Asia pacific region including Hong Kong and Singapore. In Singapore, HSBC is a market leader in trade finance, credit and debit cards business, and the private residential home loan business. It is also a key player in loans to small and medium enterprises As with all the countries it has operations in HSBC has been involved in the local community in Singapore for a number of years and understands the Local culture well.In recent years, HSBC has focused its community support in Singapore on primary and secondary education for the disadvantaged, and on the environment. HSBCs Youth Excellence Initiatives, scholarships, have played a major part in developing the talent of many young Singaporeans.In recent years the bank has increased its involvement in the local arts scene through sponsoring art events in a bid to encourage the development of local arts
Dspite the recession setting in HSBC has continued to support sponsorship of art events as part of is its strong Global Integrated Marketing Communications Strategy.  Event sponsorship of Hope and Glory would further HSBCs  reputation for involvement in  advancing community art The partnership would also  reflect  and complement HSBC banks other art sponsorships. These include HSBC Private Bank USA and Design Miami, HSBC France and the Prix HSBC pour la Photographie and HSBC Private Bank Channel Islands and Guernseys international Artist in Residence programme. Having positioned itself globally as the Worlds Local Bank, HSBC is always seeking opportunities to advance and promote the culture of communities in which it does business.  Hope and Glory provides an opportunity for the bank to advance a unique conceptualization of installation art in Asia. It also accords the bank a forum to give its clients access to a growing market for investment.

Sponsorship of the event will also reinforce HSBCs corporate image of being a bank heavily involved in advancing communities cultural activities specifically to develop local culture and talent. Thus by assuming sponsorship of Hope and Glory HSBC will only be investing back in itself by enhancing and promoting its brand image and credibility.

HSBCs sponsorship will
allow the art community in Singapore to witness the  Hong Kongs first ever installation and conceptual art fusion extravaganza on  tour for the first time  in the country
provide educational and financial  support to the Nations youth artists  who will benefit from the proceedings of the exhibition
Ensure that the Birch Foundation has adequate funding to conduct the exhibitions on a grand level for a period of more than a month.

The projected budget of the event is US 350,000. Since the event is a non profit one and has no tickets the costs incurred in organizing and presenting the installation art project will be solely derived from sponsorship fees. Complete sponsorship would require a financial commitment by HSBC for the full amount mentioned above. This money would be used by the Birch Foundation to acquire professional lighting equipment, lease or purchase audio and multi media equipment, build a stage to display some of the art pieces, arrange for security to safeguard the art and the equipment,, purchase liability and fire insurance, purchase advertisements in newspapers as well as airtime on local TV stations and national cable television channels. Since the Birch Foundation currently employs four full staff time staff members based in Hong Kong it would have to hire local staff as well as Volunteers to cater to the added responsibilities.

The event is scheduled to be held as a series of daily exhibitions scheduled to begin six months from now on 13th November. The Birch Foundation has already   scheduled the event to be held at the Singapore Art Centre. Admission to his event will be free and funds from sales will be donated to support the training of local Singapore based artists.

A lot of electrical technology will be used in the Hope and Glory event to set up the exhibits. This includes the use of lighting, media, audio technology and laser displays to name a few of the complex gadgets that need to be in place and work effectively to make the series of exhibitions a success. Therefore it is essential that technicians be available on site to fix any electrical outages or other technical problems which might render the show ineffective. It is also imperative that fire alarms are installed and easy access provided to fires fighting equipment in case of a short circuit.
Artists and sponsors should also make sure that all valuable pieces of art are pre-insured for fire damage. Organizers should also make the exhibition a no-smoking zone to avoid any freak fire accidents.

HSBC Singapore will be promoted on all the Birch Foundations publicity materials, advertising and press releases and on the Birch Foundations Web site. In return for sponsorship HSBC will also get some perks such as parking and a dinner for all its prime customers with the artists. However the bank cannot interfere with current patrons or dictate the removal of any artist from the exhibition. In addition to sponsorship opportunities the exhibition organizers are also accepting contributions from donors and have already received an amount of USD 25000 in donations for the Singapore event.
Though HSBC is being approached for primary sponsorship title for the Hope and Glory Event, Birch Foundation will still have the right to negotiate individual sponsorships from local firms such as the Singapore Tourism board, EDB (Economic Development Board)-Singapore, National Heritage Board, and the National Arts Council-Singapore.

Sponsorship of an event such as Hope and Glory can be used as apart of HSBCs marketing strategies to build brand awareness and reinforce the brand image in the minds of both new and existing customers. Hope and Glory is an art exhibition and generally such events target individuals with high net worth or institutional investors who can afford expensive art work. Therefore it is appropriate that the bank uses sponsorship of this event to promote its Private Banking services which caters to individuals with high financial worth. Since the tickets are free the Bank can distribute them to all its customers and use the event as a forum to entertain and reward its clientele for their loyalty.

For those clients who are art connoisseurs or special customers the bank in conjunction with an art dealer can provide investment advice on which pieces of art featured in the exhibit are likely to appreciate in value in the future and will be a profitable investment. In its endeavour to promote art the bank can also hold a local competition of new artists and feature the winners work in the Hope and Glory Exhibition. The bank can further extend invitation to all known amateur and professional local artistes to attend the exhibition and help enhance its function exchange artistic viewpoint.

Simon Birch will be available in Singapore  to discuss the  Hope and Glory exhibition , and his role as the ringmaster of his conceptual circus  from June 30th  to July 5th 2010.Ill be in touch soon to set up a meeting to discuss sponsorship possibilities for Hope and Glory .Looking forward to speaking with you soon.

Information is a great solution for prevention. How true is this phrase The social animal called man is blessed with air, water and land and co-exists with the other species forming an eco-system. Water being one of our essential needs is very necessary for our survival and we have been learning about it from time to time. Water covers two thirds of Earths surface and houses great variety of plants and animals. The beauty of this underwater life is beyond comparison and thus underwater life is a major part of our ecosystem. Where does oil spills fit into this picture I will definitely explain that. However, let me first introduce oil spills. By definition, oil spills is accidental petroleum release in to the environment. In simple words oil spills is spilling of oil and today, I consider it a great opportunity to talk about oil spills and underwater life- their relation to one another.

Marine life or underwater life is a home for the worlds biggest creatures- the whales that spend their entire lives in the sea. There are other amphibians like seals, sea lions and otters who reside under the water adding to its glory. The dance of the dolphins, the swim of the sharks, the wade of the turtles and the loitering of the fishes cannot be missed by anyone. Just a glance at these creatures on television gets us awestruck at their marvelous beauty. Such is the life underwater.

I would go on and on talking about the life underwater however, concentrating on the topic of oil spills, I would like to point out the possible causes for oil spills. The primary cause for oil spilling into the sea is with oil transportation from the oil fields to the refineries. Tankers are used to transport oil across the oceans and are among the biggest ships. They carry more than 500000 tons of oil. So, the catastrophe occurs when these tankers collide, leaking large volumes of oil into the water. The most common cause for oil spills is the slow release of petroleum based products. Petroleum fuels or lubricants used to run vehicles on road accumulate on land and end up in the sea. The third cause is natural seepage of oil in the ocean due to shifting of plates below which are further accelerated with human activities such as drilling.

Researches and analysts are still examining the possible causes for the leak and the primary cause is a rig explosion while drilling oil by the BP. CNN stated The estimated amount of oil spilling in an underwater leak from last weeks oil rig explosion in the Gulf of Mexico has increased to 5,000 barrels a day, five times more than what was originally believed, a Coast Guard official said late Wednesday and the estimation currently is 60000 barrels a day, thus making it one of the worst in the history.

Well every action has its own repercussions and the marine life is usually affected by oil spills. The slick formed from oil spills may remain together or spread as masses and can cause great damage to the ocean life.  These creatures are poisoned by the oil wastes that harm their biological system in various ways. Exposures to these wastes deteriorate their thermal insulation and reproductive systems. The effect reaches its notch with the death of these creatures. Death rate depends on the quantity of the oil spill and the damage repair that has been done. Huge oil spills kill a large number of marine creatures and disrupt the migration of these animals. In the long run, pollution of water through oil spills interrupts the food chain, causing ecological imbalance, resulting in the extinction of species.

After listening to this, we can easily deduce that oil spills is closely related to underwater life.  This topic is really huge to cover in one speech and it took me a while to decide on a suitable topic to inform and I chose oil spills as we keep hearing it everywhere. Well, I have done my analysis and can conclude that leaking of oil accidentally into the water affects the underwater life and our ecosystem. By stating the possible causes and their effects, I hope that this speech has been informative and please feel free to get in touch with me in case you have any questions regarding the same. Thank you.

The external key stakeholders of the Institute for Family Health are listed below in approximate order of decreasing saliency. Our Brysons and Knoxs analyses indicate the potential to engage new external stakeholders. In the sections below, we have highlighted the roles and relative importance of our external stakeholders and how to enhance their contributions to the organizations success. We have also mentioned where relevant, the opportunities to engage new stakeholders and the criteria our stakeholders use to judge us.

The Government
The government is our most influential external stakeholder because we depend heavily on federal and state funds to run our programs. However, our SWOTC analysis indicated that Federal and State Agencies and Elected Public Officials are less aware of our charitable programs in underserved communities. We need to increase publicity for our charitable programs in order to justify the need for additional funds from the government.

Private Donors
Private donors are the second largest financiers of the Institute for Family Health. Our SWOTC showed that our private funds have only been in the form of cash donations from individual philanthropists and corporate bodies, mainly the Care for the Homeless and the Ryan White. The organization needs to also look out for non-monetary donations such as free equipment and advertisement sponsorships from other interested organizations.

Patients
The level satisfactions our patients get indicate the quality the service we provide. Unfortunately, the feedbacks we get from our patients hardly go outside the organization. We need to get our patients to share their success stories to the general public with the media and potential donors in order to gain more advertisement time and financial support.

Training Partners
Family physicians complement our work by running our Beth Israel and Mid-Hudson Family Practice Residency Programs, through which we train family physicians to serve as leaders in their communities. Our Public health educators also sensitize and link teens from local schools in the South Bronx with community health centers to increase their use of reproductive health services and to subsequently reduce the rate of teen pregnancy. Unfortunately, our trainees are very few so we need to recruit more in order to meet the increasing demands for our training programs.

Universities
The Institute for Family Health operates two free clinics for the uninsured in partnership with students from two of New Yorks premiere medical schools. At the NYC Free Clinic in Manhattan we work with students from New York University at the ECHOWalton Free Clinic in the Bronx we work with students from the Albert Einstein College of Medicine. However, many other medical schools are unaware of us, so we need to engage them to expand our free clinics.

Paid Interns
Institute for Family Health engages AmeriCorps in a variety of projects that promote access to health care and health information in medically underserved communities. The organization also runs the Area Health Education Center (AHEC) internships for African Americans and Latinos in order to increase the number of health professionals from under-represented groups. We have realized that we can expand our internship base by creating voluntary internship opportunities for interested community groups to understand our work and support our fundraising activities.

Keeping team members motivated is part of a managers job. A team consists of people from different backgrounds and different personalities. They each have different attitudes toward the work and other team members. An understanding of the different personalities of the team members is essential in dealing with personality clashes and other problems that may result from the interactions of different people.

Dealing with People of Different Personalities
Different sociologists have come up with different models of human personality. The MBTI (Myers-Briggs Type Indicator) is the most widely used classification for personalities. The Big Five personality model which ranks people on their Extroversion, Agreeableness, Conscientiousness, Emotional Stability and Openness to experience has borne greater scientific scrutiny. People have also been divided into type-A, who are impatient, hostile and competitive, and type-B, who are relaxed and easy going (Robbins  Judge, 2007).

Our learning team has been evaluated as being composed of judgmental as opposed to perceptive individuals, who proceed at their own pace and are slow at taking action. In light of this the overall motivation strategy for our team will be geared toward recognizing and rewarding specific and concrete accomplishments such as team members performing their jobs thoroughly and meeting their deadlines.

In order to keep individual team members motivated, the tasks assigned to them and the management style for each individual should be tailored toward their personality type. For example team members of the ISTJ type need to have the task done, the time available and the required results clearly communicated to them and a combination of type-A and type-B individuals on a time sensitive task may result in the generation of a great deal of friction and hostility. Similarly team members with a great degree of agreeableness and extroversion may be better suited for task with require them to interact with large numbers of people and extensive supervision may be required for team members with a low level of conscientiousness. Team members with a low level of emotional stability may need to be protected from team members with a low level of agreeableness

Dealing with the Attitudes of Team Members
It is imperative for the team leader to understand each team members attitude in order to generate job satisfaction which is necessary in order to keep a team member motivated. A persons attitude has three components The Affective component, i.e. their emotions and feelings, the Cognitive Component, i.e. their opinions or beliefs and the Behavioral component i.e. their intentions (Robbins  Judge, 2007).

The team leader needs to keep a watch on the team members attitude toward each other and toward the job and strive to increase job satisfaction. Two important attitudes a leader needs to foster within the team members is Organizational Commitment or identification with the team and Perceived Organizational Support or a team members perception that they are cared for an valued in the team (Robbins  Judge, 2007).

The most important factor in job satisfaction is a persons positive core self evaluation, if a person sees themselves as essentially positive light they are likely to be satisfied with their jobs as well (Robbins  Judge, 2007).

People with a low self evaluation can be helped to improve their self image through the use of moderate praise and encouragement this may help improve their motivation level and job performance. If the team member is not of the type that is protective of their privacy, Perceived Organizational Support may be increased by maintaining a list of important events in a team members life and being up-to-date regarding their activities outside the work of the team and congratulating them or consoling them on victories and setbacks unrelated to the work of the team.
Teams building and trust building exercises such as team sports and obstacle courses etc. may be used to improve the Organizational Commitment, Perceived Organizational Support and self image of the team members, build loyalty and trust and reduce tensions (Price, 2007).

Listening to Employee Grievances, Suggestions or Complaints
The leader should give importance to communications from team members. Members should not be under the impression that their complaints and grievances or their input at meetings etc. are not given any importance by the leader. Often team members have insight into the working of the business which can be used for the companys benefit. The team leader should encourage employees to share their ideas for improving business by recognizing and rewarding those who come up with workable ideas and innovative solutions to problems (Bohlander  Snell, 2009).

Accommodation, Tolerance and Respect for all Regardless of Race, Culture, Gender and Ethnicity
The modern workforce consists of people from a variety of different cultural, racial, religious or ethnic backgrounds in such a situation the possibility of friction resulting from cultural misunderstandings or cultural insensitivity becomes great.

Friction results in the reduction of team cohesiveness and efficiency and sometimes in the formation of factions. The end result of all these, is demotivation of the team members and a reduction in their productivity. Hence there is a great need to foster an atmosphere of respect and tolerance in the team where no ethnic, religious or cultural group feels discriminated against and where everyone is respectful and accommodating of the cultural requirements and beliefs of others. The company should attempt to create a culturally non-judgmental atmosphere where team members feel free to share with the management insights from their own culture without facing criticism or mockery (Jacob, 2003). The team members should also be made aware of the type of behaviors which are or can be construed as sexual and gender harassment. Male team members should be especially wary of behavior which may be awkward, embarrassing or uncomfortable to the female team members (Bohlander  Snell, 2009).

Avoiding Cross Cultural Miscommunication
One key factor in cross cultural communication, which is necessary for employees to understand, is that different people view the world in different ways. People from one background may interpret a certain communication in a different manner than people from another background. This is of true of non-verbal communication such as facial expressions, the presence or lack or eye contact, how close people prefer to stand or sit next to each other while conversing, their posture etc. as much as it is true of verbal communications. It is therefore necessary for team members to be taught that they should be wary of inferring their own meanings from the communications of people from cultural backgrounds different from their own. Attribution of wrong meanings to the verbal and non-verbal communications of others may result in serious consequences and embarrassment to the team and team members (Jacob, 2003).

Conclusion
Keeping team members satisfied and well motivated isnt just the requirement of polite and civilized behavior it is also important for the smooth and efficient working of the team.

Communication plays a crucial role in constituting, maintaining and altering culture. Through effective communication, cultural values, norms, and beliefs are passed from generation to generation. According to available psychological evidence, character and behavior of the young generation is typically influenced by the character traits of other members of the community. This has the implication that failure in ensuring effective communication of culture significantly compromises our societal values. On communication and the constituting of culture, the community has witnessed numerous cultures through the influence some profiled members of the community. As an example is the rap culture of music celebrities in the American nation. Through their communicating of this culture to other members of the society, celebrity culture has no doubt gained substantial support in the nation. There is a common assertion that communication is to be blamed for the altering of cultural values and beliefs in the global community.

Traditionally, various communities had different unique cultures. However, with the modern technological advancements and the concept of globalization, the world is witnessing a gradual trend towards a common global culture. As an emphasis to this claim are the internet and its cultural influence. It is worth noting that cross cultural interactions have remarkably increased social internet based groups. This has evidently led to the negation of traditional cultural values and beliefs of various communities. In addition, increased effectiveness of cross-cultural communication is closely found to have influenced the wide spreading of some cultures across the globe in particular the western culture. Therefore communication plays an important role in constituting, maintaining and altering our culture.

Identify and explain the potential benefits of conflict

Conflict is beneficial in a number of ways. First, it is through conflict that members of the community acknowledge and resolve unethical behavior. By this, conflict in an organization serves the crucial role of promoting awareness among members of problematic situations that exist in an organization. Another benefit of conflict is that it motivates members to consider, appreciate to find solutions to problems, a factor which brings positive change in the organization. In addition, conflict enhances morale and cohesion among members of the organization.

According to management professionals, the open discussion in resolving a conflict is instrumental in improve acceptability, appreciation, and commitment of the team members in implementing decisions. Therefore, conflicts can function to strengthen interpersonal relations among community members. To the organization, conflicts are instrumental in influencing high quality decision making for the benefit of the organization. Conflict leads to the legitimizing of individual or group interests. It is commonly asserted that it is only by saying ones heart that others get to understand and appreciate you.

This is because such exposes ones personality in an organization, an element which is vital in establishing strong interpersonal relations among team members. Thus, conflict is important in legitimating peoples interests. Still, conflict is beneficial in stimulating and sustaining interests and creativity among members of an organization. Innovation or creative resolving of underlying problems in an organization is crucial for the long term sustainable development in the organization.

On the other hand, conflict among members serves the ultimate purpose of identifying and dictating for resolution of complex issues affecting an organization. This has the implication that positive conflicts promote creativity among members.